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Billing is per workspace. What you pay for is API usage; the portal itself is not metered.

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Plans

Premium

Includes a monthly allowance of API credits. Usage beyond the allowance continues at the pay-as-you-go rate.

Free

No monthly allowance — API usage is billed as it happens.

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Watching usage

Configuration → API shows current usage for the workspace. Usage is recorded per call with its source, so you can see which integration is responsible rather than only a total.
Usage is attributed to the workspace whose workspaceId the call carries, not to whoever owns the API key. One key used across several workspaces bills each of them separately.

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Seats

Workspaces also track seats for staff. Seat changes are audited, so growth in a staff roster is traceable.

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Changing plan

Upgrades run through Stripe Checkout from the billing portal. On return the subscription is finalised and the new allowance applies immediately.
If billing looks disabled in the UI — upgrade buttons missing or inert — the deployment is missing its Stripe configuration rather than anything being wrong with your account. The publishable key in particular is compiled into the frontend at build time, so it cannot be fixed by changing a runtime setting.